We always have your back! You can reach us via chat or email directly at your convenience through the following channels:
Chat with us (Web App)
Open the chat from our Web App by selecting Help & Support (bottom-left corner).
AI chat is available 24/7 to answer common questions instantly.
For complex or account-specific queries, please email us so our team can assist you.
Email support
📧 [email protected] — Self-serve support
📧 [email protected] — Onboarding & KYB queries
Phone support
If you need immediate assistance or a quick status update, you can call us at:
+971 58 825 8554
Please note: This is a post-KYB customer support line. Pre-KYB customers should use it only for open ticket status checks or urgent updates.
Support hours
Our team is available Monday to Friday, 9:00 AM to 6:00 PM.
If you need assistance outside these hours, please reach out via chat or email, and we’ll get back to you as soon as possible.😊